Cancellation and Refund Policy
Effective Date: 01.04.2025
At lojiaagaya.com, we strive to ensure customer satisfaction with every purchase. Please read our Cancellation and Refund Policy carefully to understand your rights and our responsibilities.
1. Order Cancellation
Before Dispatch:
- You may cancel your order within [e.g., 12 hours] of placing it, provided it has not been shipped.
- To request cancellation, please contact us at our email ramamaatrders@gmail.com or contact number +91-9319745134 with your order ID.
After Dispatch:
- Once the order is shipped, it cannot be canceled. You may, however, initiate a return after receiving the item (subject to our return policy).
2. Refund Eligibility
Refunds are eligible under the following conditions:
- You canceled the order before it was shipped.
- You received a damaged, defective, or incorrect product.
- The item you ordered is out of stock or unavailable.
- The item is returned in its original, unused condition (if returnable).
Note: Some products may be non-returnable or non-refundable due to hygiene, safety, or customization reasons. This will be clearly mentioned on the product page.
3. Refund Process
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7 to 15 business days, and the amount will be credited to your original payment method.
4. Mode of Refund
Refunds will be made to the original method of payment:
- Credit/Debit Card – refunded to the same card
- UPI/Wallets – refunded to the same account
- Cash on Delivery – you will be asked to provide bank details for a direct transfer
5. Return Shipping
- If the return is due to our error (wrong/damaged product), we will arrange the pickup at no extra cost.
- If the return is due to other reasons (e.g., change of mind), return shipping costs may be borne by the customer.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Double-check your bank or payment account.
- Contact your bank/credit card provider; it may take time before your refund is officially posted.
- If you’ve done all this and still have not received your refund, please contact us at ramamaatraders@gmail.com.
7. Contact Us
For any questions or concerns regarding cancellations or refunds, feel free to reach out:
Email: ramamaatraders@gmail.com
Phone: +91-9319745134
Hours: 10:00 AM to 10:00 PM