1. Shipping Locations
We currently ship to locations within DELHI/NCR. If you are outside our delivery area and would like to place an order, please contact us directly at ramamaatraders@gmail.com.
2. Order Processing Time
- Orders are usually processed and dispatched within 1–3 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
Estimated delivery time after dispatch is:
- Gurugram: 0–1 business days
- Delhi & Noida : 1–3 business days
- Remote Areas: May take longer depending on local courier service
Note: Delivery times are estimates and may vary due to external factors such as weather, strikes, or logistical delays.
4. Shipping Charges
- We offer free shipping on orders above ₹500 within Gurugram and for other regions standard delivery charges may apply.
- For orders below this amount, a standard shipping fee of ₹ 100 will be charged at checkout for gurugram and for other regions standard delivery charges may apply.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment using the link provided in the notification.
6. Delays and Issues
If your order is delayed beyond the estimated timeframe or appears to be lost in transit, please contact our support team at customercare@lojiaagaya.com. We will work with our logistics partners to resolve the issue promptly.
7. Incorrect or Incomplete Address
Please ensure that the shipping address provided is complete and accurate. We are not responsible for delays or losses caused by incorrect or incomplete address details.
8. Damaged Packages
If your package arrives visibly damaged or tampered with, please refuse to accept it and contact us immediately. If you accept the package and later discover damage, notify us within 24 hours with photos and videos as proof.
9. Change of Delivery Address
If you need to change the delivery address after placing the order, please contact us within 12 hours of placing the order. Once the order is dispatched, we may not be able to accommodate address changes.
10. Contact Us
For questions or concerns about shipping and delivery, please contact:
Email: ramamaatraders@gmail.com
Phone: +91-9319745134
Working Hours: Our working hours, Mon–Sat, 10:00 AM–10:00 PM